Vanessa Kirby User Experience

Why hire me?

I'm massively experienced but everyday is still a school day. Experience has made me a pragmmatic decision maker, I use past learnings to help inform direction, exploration and experimentation. But this world never sits still so I'm always up for something new - my current boss says of me, somewhere in the discussions I'm the one who starts with "Couldn't we....".

I make it my mission to integrate closely with branding, marketing, technology, engineering, customer success, call centres, operations, legal, insight and content teams, ensuring a fully connected, end-to-end experience that identifies and achieves user needs and business goals.

My skill set is logic, flow and intuitive journeys. I motivate teams with ideas, outcomes and fairly dodgy sketches.

I prefer change, iteration, innovation and experimentation to ticking over. I have made and continue to deliver significant change and improvements to the business bottom line and team effectiveness.

I also have exceptional cat herding skills

In a nutshell

Seasoned HCI leader of global experience delivery teams & passionate advocate of UCD. Specialising in User Experience, Product & Service Design particularly within Digital Transformation.

Expert in using quantitative and qualitative behavioural data to inform and drive product delivery. I've lived and worked in-country in Asia, Australia, USA, Middle East & Europe.

On the side, I help small businesses with their digital offerings pro bono. I’m a Museum Trustee & their digital Content Creator and marketeer.

My CV

Please download

My Portfolio
What I do
How I do it
Some examples

IMPACT

Full transformation of a wealth management platform (transforming from spreadsheets to apps) Increased marketshare by 78%

Sponsoring agile processes to garner adoption and champion it's benefits

Increasing revenues and footfall for a UK high street retailer (Rev £4.25bn) - hitting not only the stretch target of £250m but also shifting from 30% to 66% online business